Policies
Last updated: June 18, 2026
We support two return paths. Use a rejected-product return when an item is not what you expected, and an ACCESS used-product return to send a piece back into the circular loop for store credit. The full breakdown lives in our Returns FAQs.
New, unworn items with tags attached can be returned within 14 days of delivery for a refund to your original payment method. Hygiene categories noted on the product page are excluded. Approved refunds are issued to the original card or wallet; processing times depend on your bank or issuer after we initiate the refund.
ACCESS members can return eligible used items within 365 daysfor store credit rather than a card refund. Items should be clean, complete, and reconditionable. Approved used returns earn a flat 20% of the item's Members Price. Refurbished items earn no store credit. If inspection rejects the item, no credit is issued. See the Returns FAQs for the condition guide.
Unless the return is due to our error or a defective item, return shipping may be the customer's responsibility as described at checkout. ACCESS member orders include a reusable return envelope when eligible for used returns.