Effective May 1, 2026Version 4.2
Terms & conditions
The short version: Baby Barn is a commerce platform for baby goods, returns, and refurbishment. By using it, you agree to behave honestly, respect the catalogue, and accept that we sometimes have to pause accounts that don’t.
1. What we do
Baby Barn operates an ecommerce platform for new baby goods, a returns-and-refurbishment workflow, an optional membership called ACCESS, and a store credit system. Together, we call this the “Service.” This document covers your use of all of it.
2. Your account
You need an account to place orders or earn store credit. You’re responsible for keeping your login secure, and for anything purchased from your account. Two parents on one account is fine; passing logins around publicly is not.
3. Pricing & orders
We display prices in U.S. dollars, taxes calculated at checkout. Occasionally a price is listed in error — we’ll honour reasonable mistakes and cancel obvious ones (and tell you why). Stock can run out between the time you add to cart and check out, especially on refurbished pieces.
4. Acceptable use
Don’t resell our items in a way that misrepresents them as new from another retailer. Don’t game the return system (we can see when a piece comes back damaged in a way it didn’t ship). Don’t harass our team. We can suspend or close accounts that violate any of the above, with a refund of any unused ACCESS time.
5. Liability
We do our best — the 28-point inspection, the safety checks, the brand vetting — but we’re not the manufacturer. Our liability for any single order is capped at what you paid for it. State law may give you additional rights; nothing here overrides those.
6. Changes
We update these terms occasionally. We’ll always email you at least 14 days before a material change takes effect, and we keep a full changelog (linked above) of every revision since launch.
Effective May 1, 2026Version 3.0
Privacy policy
The short version: We collect only what we need to ship orders, run the loop, and stay in touch when you ask us to. We never sell your data. You can export or delete it from your account page in two clicks.
What we collect
- Account info — your name, email, password (hashed), addresses, and any child profiles you choose to add.
- Order & return history — what you bought, what you sent back, and the resulting credit.
- Payment data — handled by our PCI-compliant payment partner; we store only the last four digits and the brand.
- Device data — basic analytics like browser, country, and which pages you visited. No fingerprinting, no cross-site tracking pixels.
What we never do
- Sell your data to advertisers, data brokers, or anyone else.
- Share your purchase history with the brands we carry.
- Read your private chat messages with our care team for any reason besides answering you.
Your controls
From your account → Privacy & data, you can export everything we hold (a single JSON file), delete it (immediately, no waiting period), and opt out of every category of email we send. Cookies are minimal and consent-based; the only essential cookies are the ones that keep you logged in and remember your cart.
Children’s data
Baby Barn is intended for parents and caregivers, not children. We don’t knowingly collect data from anyone under 13. Child profiles you create are linked to your account, never to the child directly.
Effective May 1, 2026Version 2.1
Return policy
The short version: 14 days for a rejected-product refund to your card. ACCESS members can return used items anytime for store credit when eligible. Free return shipping for ACCESS; use any box — we’ll send a label.
Return product (14 days)
Within 14 days of delivery, return eligible new items in original condition for a refund to your original payment method. Tags don’t need to be attached, but the item should be unworn beyond a try-on.
Used products (ACCESS)
Active ACCESS members can return used items through the Used return flow when eligible, within 365 days of the order date. After inspection, approved items earn a flat 20% of the item Members Price as store credit. Refurbished items earn no store credit.
Damaged items on arrival
Photograph it, email us within 14 days, and we’ll send a replacement or refund — your choice — with a pre-paid label for the damaged piece.
Exclusions
For safety and hygiene reasons, we can’t accept returns on: opened bottle nipples, pacifiers, breast pump parts, opened diapers, or anything intended for direct food contact that’s been used. Refer to our safety FAQ for the full list.
MembershipVersion 1.4
ACCESS terms
The short version: $50/year, cancel anytime, pro-rated refund on unused months. Earned store credit always stays yours. Break-even guaranteed.
What ACCESS includes
The benefits listed on our ACCESS page are part of these terms. We may add benefits at any time; we’ll only remove benefits with at least 60 days’ notice and the option to cancel for a full refund of the current year.
Billing & renewal
ACCESS is a one-time annual membership — there is no automatic renewal or stored card on file. We’ll email you before your membership expires so you can renew manually when you’re ready.
Cancellation
Cancel any time from your account. We refund the unused portion of your year, pro-rated to the day, back to your original payment method within five business days. No phone call required.
Break-even guarantee
If, by your annual renewal date, your ACCESS benefits haven’t saved you at least $50 (the cost of membership), we automatically credit the difference as store credit. We do the math; you don’t have to ask.
Household sharing
One ACCESS membership covers everyone in your household — up to two adults and unlimited children. Benefits don’t transfer outside the household.
Quality standardVersion 5.0 · Updated quarterly
Refurbished product policy
The short version: Every refurbished item is checked against 28 points, cleaned in a baby-safe process, and cross-referenced against recall lists. Anything we wouldn’t hand to our own kids never lists.
The 28-point inspection
Twelve safety checks, eight hygiene checks, and eight aesthetic checks. The full breakdown lives in our public quality standard, alongside photos of each check in progress. Inspectors are trained for a minimum of 80 hours before they approve a piece for sale.
Categories we don’t refurbish
- Car seats and crib mattresses — irreversible safety risk.
- Bottle nipples, pacifiers, teethers — hygiene cannot be guaranteed.
- Anything past its manufacturer-stated lifetime.
- Anything subject to an open recall, until the manufacturer issues a clearance.
Condition scores
Every refurbished item meets a consistent quality standard after reconditioning, with photo evidence of any wear noted in the listing. Pricing reflects member and full-price tiers — not letter grades.
Cleaning process
Cold ozonated water wash, fragrance-free baby-safe detergent, high-heat sanitization where fabrics allow. Hard goods are cleaned with a 70% isopropyl alcohol wipe and air-dried for 24 hours. No dry cleaning, ever.
Effective May 1, 2026Version 1.2
Store credit terms
The short version: Store credit never expires. It’s usable across our entire catalogue, applied automatically at checkout, and giftable to other Baby Barn accounts.
How credit is earned
From assessed outgrown returns, from the ACCESS break-even guarantee, from referrals, and from occasional gestures of apology when we drop the ball. Every credit shows its source on your account.
How credit is used
Applied automatically toward any purchase. You can untoggle it during checkout if you’d rather save it. Credit can stack with promotions and member pricing without limit.
Transfers & gifting
You can gift any portion of your credit to another Baby Barn account in one click. We never charge a fee on transfers. We do retain the right to limit transfers if we detect coordinated reselling.
Cash value
Store credit has no cash value and can’t be redeemed for currency. If we close your account at your request, any unused credit is forfeited; we’ll remind you of the balance before closing.
Effective May 1, 2026Statement of intent
Accessibility statement
The short version: Baby Barn targets WCAG 2.2 AA across all surfaces. If something gets in your way, please tell us — we’ll fix it and refund any inconvenience.
What we’ve done
We design and test against WCAG 2.2 AA — colour contrast, keyboard navigation, screen-reader semantics, motion preferences. Every release goes through automated axe scans and a manual screen-reader review on a sample of flows.
Known gaps
A small number of older product photos lack descriptive alt text; we’re backfilling at a rate of ~400 per week. Our care concierge chat is not currently keyboard-fully-navigable; this is on the roadmap for Q3 2026.
Report something
If you hit a barrier, email accessibility@babybarn.co with the page and what you tried. We aim to acknowledge within one business day and resolve within ten — and we’ll refund or credit any order affected.